123mbi Privacy Policy
Protecting your personal information is our priority. This Privacy Policy clearly explains how 123mbi collects, uses, stores and protects your data as a user of our platform.
Our Data Protection Principles
Every action we take regarding user data is guided by these six core principles.
Information Confidentiality
All your personal data is kept in strict confidence. Your information will not be sold, rented or shared with third parties for marketing purposes without your consent.
Encryption Security
All data transmission between your device and 123mbi's servers is protected with SSL encryption technology. Sensitive data such as financial information is stored in encrypted format.
User Control
You have the right to access, amend and request deletion of your personal data at any time. We provide a straightforward process for managing your privacy preferences.
Limited Collection
We only collect data that is genuinely necessary to provide our services. There is no excessive or irrelevant data collection beyond what is needed for platform operations.
Full Transparency
This Privacy Policy is written in clear, easy-to-understand language. We are committed to informing you of any changes to how we handle your data.
Legal Compliance
123mbi complies with data protection provisions applicable under our international licensing, ensuring your privacy rights are always respected and upheld.
1. Introduction
123mbi ("we", "our platform" or "123mbi") is an online casino and sports betting platform operating under international licensing, serving Malaysian players. This Privacy Policy explains in detail how we collect, process, store and protect your personal information ("personal data") when you use our website, mobile application and related services.
By registering an account, using the platform or accessing any part of the 123mbi website, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to continue using our services.
This Privacy Policy should be read together with the Terms and Conditions and other related policies available on the 123mbi website. In the event of any conflict, this Privacy Policy will apply specifically to matters concerning personal data protection.
⚠️ 123mbi services are open only to individuals aged 21 and above. Registration by anyone below this age limit is strictly prohibited, and we reserve the right to close any account found not to meet this age requirement.
2. Information We Collect
In the course of our operations, 123mbi collects several categories of information about you. This collection occurs through direct means (information you provide) and indirect means (collected automatically during platform use).
2.1 Information You Provide Directly
- Full name as shown on your MyKad or official identification document
- Date of birth for age verification purposes (21 years and above)
- An active email address
- Mobile phone number
- e-wallet account information (Touch 'n Go eWallet, ShopeePay) or bank account details for deposit and withdrawal purposes
- Account username and password
- Any information you provide when contacting our customer support
2.2 Information Collected Automatically
- Your device's IP address
- Device type, operating system and web browser version
- General location data based on IP address (exact location is not tracked)
- Session information and activity logs within the platform
- Betting history and transaction records in your account
- Cookie data and device identifiers
2.3 Identity Verification Information
To meet identity verification (KYC) requirements and comply with anti-money laundering measures, we may request copies of identification documents such as your MyKad, bank statement or proof of residential address. These documents are handled with a higher level of security and used solely for verification purposes.
3. Purpose of Using Your Personal Data
123mbi uses your personal data for legitimate and necessary purposes in the context of delivering our services. Your data will not be used for any purpose not stated here without first obtaining your consent.
- Account Management: Creating, verifying and maintaining your account on the 123mbi platform.
- Financial Transaction Processing: Processing deposits via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and crypto assets (USDT, BTC, ETH), as well as withdrawals within 5–30 minutes.
- Identity Verification: Ensuring compliance with applicable legal and regulatory requirements.
- Customer Support: Providing 24/7 assistance and support services via live chat and email in Bahasa Melayu and English.
- Service Communications: Sending notifications related to your account, transactions, promotions and policy updates.
- Platform Security: Detecting and preventing fraud, unauthorised access and activities that breach our Terms and Conditions.
- Responsible Gambling: Monitoring gameplay patterns to identify users who may need responsible gambling support.
- Service Improvement: Analysing aggregated usage data to improve platform quality and user experience.
4. Data Sharing and Disclosure
123mbi is committed to not selling or renting your personal data to any third party. However, in certain limited and lawful situations, we may share your information with the following parties:
4.1 Third-Party Service Providers
We work with service providers who assist in platform operations, including payment gateway providers, technology infrastructure providers and analytics services. These providers are bound by strict confidentiality agreements and are only permitted to use your data for the specified service purposes.
4.2 Legal and Regulatory Requirements
We reserve the right to disclose your personal data where required by law, court order or a competent regulatory body. This includes compliance with anti-money laundering and counter-terrorism financing requirements.
4.3 Business Transfers
In the event of a merger, acquisition or sale of business assets, users' personal data may be transferred as part of those assets. You will be notified in advance should this situation arise and will be informed of the new applicable privacy policy.
🔒 We never sell your personal data to advertisers, marketing companies or any other party for commercial purposes. This is a core principle of 123mbi's privacy policy and will not change.
5. Cookies and Tracking Technologies
The 123mbi platform uses cookies and similar tracking technologies to improve user experience and ensure account security. Cookies are small text files stored on your device when you visit our website.
5.1 Types of Cookies We Use
- Essential Cookies: Required for core platform functions such as login sessions and account security. These cookies cannot be disabled.
- Performance Cookies: Collect information about how you use the platform to help us improve its functions and page speed.
- Functional Cookies: Remember your preferences such as language, display settings and other choices to make your experience more comfortable.
- Security Cookies: Used to detect suspicious activity and protect your account from unauthorised access.
You can manage cookie settings through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of our platform.
6. Data Security
We implement robust technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction or accidental disclosure.
- 256-bit SSL (Secure Socket Layer) encryption for all data transmissions
- Two-factor authentication (2FA) system for account protection
- Continuous security monitoring 24 hours a day
- Strict internal access controls — only authorised staff may access user data
- Passwords stored in an irreversible hashed format
- Regular security audits by independent parties
While we take all reasonable precautions, no system can guarantee absolute security. If you suspect your account has been accessed without authorisation, please contact 123mbi customer support immediately.
7. Data Retention and Deletion
123mbi retains your personal data for as long as necessary to fulfil the purposes stated in this policy, or for as long as required by applicable laws and regulations.
Active account data is retained for as long as your account remains active. After an account is closed or has been inactive for an extended period, we will retain records as required by law before permanently deleting your data. Financial transaction data is retained for the period stipulated by regulatory compliance requirements.
You may request deletion of your personal data by contacting our customer support team. Such requests will be processed in accordance with applicable legal requirements, and you will be informed of any data that must be retained for legal reasons.
8. Your Rights Regarding Personal Data
As a user of the 123mbi platform, you have several important rights regarding your personal data. We are committed to upholding and respecting these rights:
Right of Access
You have the right to know what personal data we hold about you and to obtain a copy of it.
Right of Rectification
You may request correction of inaccurate or incomplete data in our records.
Right of Erasure
You may request the deletion of your personal data, subject to legal requirements.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time.
Right to Portability
You have the right to receive the data you have provided to us in a machine-readable format.
Right to Restrict Processing
You may request that we restrict the processing of your data in certain circumstances.
To exercise any of the above rights, please contact the 123mbi customer support team via live chat or email. We will process your request within a reasonable time and inform you of the outcome.
9. International Data Transfers
As 123mbi operates under an international licence, your personal data may be stored and processed on servers located outside Malaysia. However, we ensure that any such data transfers are protected by safeguards equivalent to or greater than those applicable in Malaysia.
We only use infrastructure providers that comply with recognised international data security standards and have signed data protection agreements with us.
10. Links to Third-Party Websites
The 123mbi website may contain links to third-party websites or services. Please note that this Privacy Policy applies only to the 123mbi platform. We are not responsible for the privacy practices of third-party websites and encourage you to read their respective privacy policies before providing any personal information to them.
11. Changes to This Privacy Policy
123mbi reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any significant changes will be communicated to you via email or a prominent notice on our platform at least 14 days before taking effect.
The "Updated" date at the top of this page indicates when the latest version of this Privacy Policy came into effect. Your continued use of the 123mbi platform after any changes constitutes your acceptance of the updated policy.
We recommend that you review this Privacy Policy page periodically to stay informed about how we protect your personal data.
12. How to Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal data by 123mbi, we encourage you to reach us through the following channels:
- 24/7 live chat available directly on the 123mbi platform
- Support email: [email protected]
Our customer support team is available to assist you in Malay and English, seven days a week at all times. We are committed to responding to every privacy-related enquiry with full attention and seriousness.
📋 If you are not satisfied with our response to your privacy complaint, you have the right to refer the matter to the relevant regulatory authority in your jurisdiction.
Begin Your Experience at 123mbi
Your privacy and security are always protected. Enjoy a safe casino and sports betting platform with 123mbi — with full support in Malay.